Dell sucks big time…

Okay, here is the story. I ordered a bundle that was on sale at Dell’s UK Web site on Sunday 6 Sept. I placed an order and checked out using my debit card, received order confirmation email with the order number. I was looking forward to receiving my order within a few days. Then after two days, I receive an email (below) telling me that my order was cancelled because they made a pricing error. Well, I didn’t know it was a pricing error, in fact, it wasn’t that cheap to be considered a pricing error (it was listed as 50% off from the RRP!). I thought you were supposed to respect the price that is displayed and at which you allow your customers to place an order. They send the email as if I made a mistake by placing an order when they had their apparent pricing error. I’m really annoyed with Dell now. And after enquiring, they tell me its their policy and I should have read the terms. What the heck!?! I’ll think many times now before buying anything from Dell, that’s for sure. And looking at the forums (including Dell’s own forums) it seems it’s not just me what has been treated like this by Dell.

3 thoughts on “Dell sucks big time…

  1. I’m having my issues with Dell too. I canceled an order with them by phone, they told me that everything was OK, and 4-5 days later (today), I’m finding that the items in my mailbox. I discovered that I had been charged even after I had canceled the order… Let’s see how it works out.

    I guess Dell is to be avoided for customer service…

  2. Hi — Is there any way at all to have a complaint handled by Dell? They have failed to repair my laptop which is still under warranty. Its been away for a week and has come back worse than before. No one to speak with, no names given, no contact via a web site. The subcontinent help number is just a timewasting process dealing with people who just read from the instructions (not very well). I would like the world to know that Dell sucks — its a failing business in the hands of fools. MT

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