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Dell sucks big time…

September 8th, 2009 3 comments

Okay, here is the story. I ordered a bundle that was on sale at Dell’s UK Web site on Sunday 6 Sept. I placed an order and checked out using my debit card, received order confirmation email with the order number. I was looking forward to receiving my order within a few days. Then after two days, I receive an email (below) telling me that my order was cancelled because they made a pricing error. Well, I didn’t know it was a pricing error, in fact, it wasn’t that cheap to be considered a pricing error (it was listed as 50% off from the RRP!). I thought you were supposed to respect the price that is displayed and at which you allow your customers to place an order. They send the email as if I made a mistake by placing an order when they had their apparent pricing error. I’m really annoyed with Dell now. And after enquiring, they tell me its their policy and I should have read the terms. What the heck!?! I’ll think many times now before buying anything from Dell, that’s for sure. And looking at the forums (including Dell’s own forums) it seems it’s not just me what has been treated like this by Dell.